Frequently Asked Questions


All Sales are final. This does not affect your statutory rights.

We ship to select countries via Fed Ex and USPS. Fully tracked and Insured.

You can check on the status of your order at any time by using the tracking number and link provided in your order fulfilment email. Please check your “Order has shipped” email. If you can’t find it, please reach out to us by navigating to the Contact us page and sending us a message. Please see our TRACKING PAGE for more details. Please allow for up to 3 days before your tracking number become ‘live’. .

All orders are processed from our warehouse within 1-3 business days of the order being placed using Fed Ex or USPS depending on your location and fastest available service. Once processed, typical delivery times: 

USA DELIVERY via USPS will be DELIVERED 4-7 working days after your order has been dispatched from our warehouse. Items marked FREE FAST SHIPPING will be delivered within 3 to 4 business days.

Worldwide Delivery via Fed Ex or USPS will be DELIVERED 15-21 business days after your order has been dispatched from our warehouse.

Orders are not shipped or delivered on weekends or holidays except in special circumstances. Packages may be faced with delays beyond our control such as exceptions by USPS, weather related events and so on.